CANCELLATION

  1. PinkLolo accepts order cancellation within 24 hours after payment but before items are shipped.
  2. Over 24 hours but before the items are shipped, if you still want to cancel the order for personal reason, 10% of the handling fee will be charged + 5USD management fees, which will be directly deducted from your refund amount.
  3. Please kindly note that the above rules do not include label customized items , which are not cancelable.

You are able to submit a cancellation request from the order list or sending an E-mail : Info@pinklolo.com with your order number and request. PinkLolo will agree or refuse your request according to the state of your order. If the order is canceled, you will get the refund to the used payment method, within 1-14 business days depends on the payment method.

RETURN & REFUND


At PinkLolo, we make sure every piece of clothing is well packed and dispatched, and every change is timely communicated to avoid any inconvenience to our clients. We suggest you make sure all items are well-received and are not damaged/faulty when you receive your packages.

You can request PinkLolo balance of refund for one of the reasons listed below, please kindly review our policy below:

For the damaged, defective, or incorrectly sent items

Conditions when PinkLolo will conduct a resend or refund for you:

1.1 Wrong style/color/size received

1.2 Incomplete ratio received

1.3 Damaged/faulty items received

*Please note that: 1.There will be slight differences in the colors of pictures versus the original due to the lighting and different screen features. 2.The material of items shall be subject to the description and real pictures in the description. 3.Quality issues do not include thread problems. 4.The odor problem of special fabrics will be eliminated after standing for a few days or washing with water.

In case you’ve received an order under the conditions above, please notify us with an image of the original receipt within 24Hours of receiving your order for confirmation by E-mail : Info@Pinklolo.com . If the originally ordered product variant is available in stock, we will conduct a resending or a refund based on communication. The refund will be returned to the payment method used or PinkLolo balance.

If you just don’t like the clothes, you don’t want them. Please return the product within 7 days and provide the tracking number. The return shipping costs are borne by you. Please kindly note that the rules do not include label customized items , which are not returnable.

Please make sure you notify us within 3 days of receiving the order .

We will reply to your request within 24 hours during weekdays. If the refund is confirmed , you will get the refund to PinkLolo Balance within 3 business days or the payment method used.

SHIPPING GUARANTEE


PinkLolo support full refund or resend if your package hasn’t been delivered successfully 45 days (60 days for Brazil only) later since its shipping out according to the tracking information.